Our products are custom made for you and your pet, that is why we cannot refund for change of mind, once its lovingly printed it's yours to own...
- We can't accept returns if you change your mind.
- Please choose carefully, and if you have any questions please get in touch, one of our customer care experts will be happy to help you out.
But, we refund for faulty or damaged products, please get in touch through our returns center
- If your item was faulty or damaged we totally own it, and will send out another item to you or refund your order in full (photographic evidence required). No need to return the item to us! Please go to our returns center to get a replacement item or refund: personablepet.returnscenter.com
- We ask that you please get in touch within 21 days of recieving your order. After this point, your item will not longer be eligible for a refund.
Click here for our full returns policy.
Any further questions about our returns policy?
Please send us an email at support@personablepet.com
Whoops! There’s a mistake in the address for my order… Help!
- Oh, don’t you hate it when that happens! Not to worry, as long as your item hasn’t shipped, we can still change this for you. But please make sure you get in touch with a team member ASAP and have your order number handy so that one of our lovely team members can sort it for you: support@personablepet.com
- Dang… if it’s already shipped, unfortunately, it’s out of our hands. We recommend contacting the carrier who is delivering your items to see if it can be rerouted to you.
Mmm, I changed my mind… can I cancel if I’m quick?
- Oh no, that’s unfortunate, but we understand, so long as you get in touch before either approving the proof for print or within three days of ordering we will be able to catch it before it goes to print. Please get in touch immediately and one of our lovely team members will do their best to get word to our fulfilment centers ASAP to stop the print from going ahead.
- To cancel, email us at support@personablepet.com please put ‘Cancel' with your order number in the subject line and we will take care of the rest.
- Unfortunately once your item is ‘in print’ or has already been printed there is not stopping the process, your order is already being made. We really hope you’ll like your item once it arrives.
How long does shipping take?
- Once you've hit that approve button our awesome team members will get busy making your one-of-a-kind product. Your product is custom printed and quality checked. As this is all done after you've hit the buy now button, we take a little longer than goods that are ready-made.
- It takes around 3-5 business days to produce your product, that includes printing, quality checking and packing up the product for delivery. Once the item is shipped, most packages then take between 3 to 5 business days to deliver.
